At the Camillo Store, we want every order to arrive just right. Because we offer both our own products (like books and sticker sheets) and special made-to-order items (like T-shirts, mugs, and totes), our returns policy works in two parts:

 

Books, Stickers, and Other In-House Items

• If your order arrives damaged or faulty, please contact us within 14 days of receiving it. We’ll arrange a replacement or refund as quickly as possible.

• If you change your mind, we accept returns in their original, unused condition within 14 days of delivery. Customers are responsible for return postage in these cases.

 

Print-on-Demand (POD) Items

• POD items (such as T-shirts, mugs, tote bags, etc.) are made especially for you once an order is placed. Because of this, we cannot accept returns if you’ve ordered the wrong size, colour, or simply changed your mind.

• If your item arrives damaged, misprinted, or defective, please contact us within 14 days with a photo of the problem. We’ll work with our production partner to arrange a free replacement or refund.

 

How to Start a Return

To arrange a return or replacement, please email us at contact@worldofcamillo.com with your order number and details of the issue.